Hopefully the answers to all your questions are here – if not click the feedback button in the answer section and give us some details so we can get back to you.
Emortal ensures that your family memories are safe and accessible for generations to come. Your most treasured family photos, videos, stories, and more are not only backed up in your own private cloud, but they are also guaranteed to open and playback at any time in the future. Privacy is of the utmost importance to us, so your private information will never be monitored, sold to or shared with third-parties.
The information we collect about you and how you use our services is used solely to enhance the services we offer, provide better customer support, and complete your requests and transactions.Feedback
Emortal has five core product features;
- Safe – Preserve memories that matter for generations to come.
- Share – Enjoy your most precious family memories together privately.
- Lifeline – Tell your life story in your words, pictures and videos.
- Albums – Remembering the good times together for all time.
- Time Capsule – Send messages into the future and receive messages from the past.
Additional features are also in development.Feedback
An Emortal subscription costs £4.99 per month and provides a total of 100GB storage across 10 accounts (which is equivalent to just £0.49p per user per month).
A subscriber invites up to 9 other people with whom they want to share memories with and they form an Emortal family group.Feedback
Your content remains yours during your lifetime, which means that you retain all intellectual property and moral rights that you have in your content. This applies not only to content you upload to the Service, but also to comments you write.
Upon the event of your death, the intellectual property rights and moral rights associated with your content pass to your Digital Heirs so that your family legacy is preserved and privacy maintained across generations.Feedback
Privacy is one of our core values, so your family matters will remain personal and private within Emortal. You’ll have complete control over what content you choose to keep private, or share with your family and friends. We will maintain the privacy of your memories at the privacy level you choose, now and in the future, so you are always in control of who sees what. There will never be any ads or gimmicks in Emortal.
We are committed to providing an ‘advertising-free’ experience and one where your private information will never be monitored, sold to or shared with third-parties. The information we collect about you and how you use our services is used solely to enhance the services we offer, provide better customer support, and complete your requests and transactions.Feedback
The subscriber can invite up to 9 other family members to join the family group. They will all have access to the full set of Emortal features including Safe, Share, Albums, Lifeline and Time Capsule.Feedback
To get started, click the link they sent you and use the secret code to register for your Emortal account. Next, you need to validate your email address, and then you can download and login to your account.
You will immediately be connected to the person who invited you.Feedback
You will not be able to log in if you have just created your account and it hasn’t been verified. If this is the case, simply wait for the verification email to arrive. If it has been longer than 10 minutes check your junk mail box as it might have ended up there.
If you still cannot log into your account contact our Life Support team support at firstname.lastname@example.org with as much detail of the account in question as possible.Feedback
If you’ve forgotten the password to your Emortal account follow these simple steps to reset it:
1). Open the Emortal app.
2). Tap “Sign in”.
3). Tap “I forgot password” (this appears at the bottom of the screen above the keyboard).
4). Enter your email address.
5). Go to your email for that account, and find the email titled “Reset your Emortal password”.
6). Click the blue “Reset your password” button within the email.
7). This opens up a new page where you can input your new password, confirm it underneath and then press the “Submit” button.
8). Your have now reset your password and can sign in to Emortal.Feedback
Apple iOS devices; Emortal performs best on iOS 12, 13, 14 and 15. It’s also compatible with some earlier releases but you may experience some operating issues.
Google Android devices; Emortal performs best on Android 10,11 and 12. It’s also compatible with some earlier releases but you may experience some operating issues.Feedback
A file can fail to process once it’s been uploaded for many reasons, the most common of which is that the file is corrupted, or more rarely it is a format that we cannot transcode. To check that a file isn’t corrupted, simply try opening it. If you can view your content without any issues, then try uploading again make sure you have a stable connection. If the problem persists, it might be a format that Emortal doesn’t support.
For more information on the file formats that we do support, see the FAQ titled: Which file types does Emortal support?Feedback
The following file types can be uploaded into Safe and shared within Emortal:
- MP4/MPEG4 (mp4)
- AVI Video (avi)
- M4V (m4v)
- Quicktime Video (mov, moov)
- OGV Video (ogv)
- WMV Video (wmv)
- MPEG Video (mpeg, mpg, mpe, mts, m2ts, m2t)
- Tiff Image (tif, tiff)
- GIF image (gif)
- Bitmap Image (bmp)
- JPEG Image (jpeg, jpg)
- WAV Audio (wav)
- MP3 (mp3, mpga)
- OGG Audio (oga, ogg, spx)
- MPEG audio (m4a, m4b, m4p)
- WMA audio (wma)
You can contact our Support Team using the link below.
You can also contact us via the ‘Help’ section on the home-screen of the app. We usually respond within 24 hours, often much sooner.Feedback